Neil Blumenthal And Danny Meyer On The State Of Customer Service
How the Warby Parker co-CEO and Union Square Hospitality Group restaurateur combine tech and human connection.
How the Warby Parker co-CEO and Union Square Hospitality Group restaurateur combine tech and human connection.
Whether you're arguing with your cable company or trying to rebook a flight, awful customer service encounters are a disheartening part of daily life. But Union Square Hospitality Group restaurateur Danny Meyer—who wrote the influential 2006 statement of customer-care purpose Setting the Table—and Warby Parker's Neil Blumenthal are helping inspire a new generation of companies to overhaul how they think about interacting with the public. Meyer and Blumenthal have both turned their unusual philosophies into booming businesses with enormous loyalty, as they explained to Fast Company's Noah Robischon at the Fast Company Innovation Festival in November.