Travel Troubleshooter: Canceled Amalfi tour, but refund is still abroad
Q: I have a problem with Viator, a site that sells tours. I booked four of its tours in Naples, Italy, this year. Unfortunately, I had to cancel the tours because I developed bronchitis and a middle ear infection in both ears. My doctor said I couldn’t travel.
I emailed Viator to cancel my trips. Three of the four tours offered an immediate refund. However, my tour of the Sea Grottoes of the Amalfi Coast, for which I paid $775, did not respond.