Travel Troubleshooter: Europe trip halted by illness, but insurer won’t pay
Q: My husband and I booked a flight through CheapOair on Air Canada from Chicago to Copenhagen, Denmark, with a return flight from Rome to Chicago. We bought insurance, also through CheapOair, with Trip Mate. We had to cancel the trip because my husband fell ill.
I filed a claim, but Trip Mate denied it, saying that my husband had a pre-existing medical condition. He is 89 years old. Can you help us?
Lorraine Schaefer, Chicago
A: Normally, a case like yours is a nonstarter.