Macy's just signaled the end of department stores as we know them (M)
Reuters
Macy's is morphing into a discount store.
The department-store chain is testing self-service systems in its shoe departments and at its beauty counters, meaning customers would serve themselves instead of finding a salesperson to retrieve shoes or make eyeliner recommendations.
This model copies highly successful off-price retailers like TJ Maxx and Nordstrom Rack.
Customer service was once what set Macy's apart from those retailers.
But now customers... Читать дальше...