MoviePass isn't letting some annual subscribers cancel who were promised a refund

Hollis Johnson/Business Insider

• MoviePass started converting annual subscribers to monthly plans over the weekend, and some users were given the option to cancel and receive a refund for the remainder of their annual plans.
• Many subscribers have taken to Twitter to complain that they can't cancel their plans and receive a message that says their credentials are ineligible. 
• Two users told Business Insider that MoviePass got their sign-up dates wrong: for instance, one user signed up for an annual subscription on February 24, but the email the user received said "August 24."
• Some MoviePass users who inquired about why they didn't receive an email about the changes said that MoviePass told them only select users were given the option.

Over the weekend, MoviePass sent an email to annual subscribers saying they'd be converted to the new monthly plan that the movie-theater subscription service had been slowly rolling out. Rather than being able to see one movie per day, they would only be able to see three per month.See the rest of the story at Business Insider

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