IDG Contributor Network: To improve IT efficiency, start with the org chart
IT is a peculiar appliance and has resisted change in the form of overall transparency and/or standardization, perhaps in part due to its unique nature.
Generally speaking, IT does not have a great track record in welcoming parties to the decision-making process and even resists efforts to increase transparency. Because IT displaces or eliminates other forms of resource consumption, trying to apply efficient IT principles can invite the threshold question of ‘Why?’ Some people think, “If I can avoid an airplane trip, ride in my car, overnight delivery or firing up a printing press, isn’t that enough?”
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