ANZ ‘took 10 years to repay home loan errors’

Supplied video obtained Tuesday, March 20, 2018 of ANZ's head of home loan products Sarah Stubbings speaking at the banking royal commission which heard some ANZ customers had been paying too much interest on their home loans for a decade before the bank refunded $69 million to hundreds of thousands of people. Counsel assisting the commission Albert Dinelli says some customers had to wait 10 years for a refund of an amount they should never have paid. "That's not good enough is it, to have an issue that's only resolved after that period of time for customers?" Mr Dinelli ask Ms Stubbings. "We had not done anything like that of that nature before," Ms Stubbings said. "And it took us longer because we were learning and we didn't have things in place like remediation frameworks." (AAP Video/Supplied/Royal Commission(AAP Video/Supplied/XXXX) NO ARCHIVING, EDITORIAL USE ONLY