Refund request for canceled Antarctica cruise gets icy reception
Refund request for canceled Antarctica cruise gets icy reception
Antarctica is no easy feat, so I’ve been saving and doing research for several years.
A few months ago, I booked a cruise to the Antarctic Peninsula with G Adventures.
G Adventures offered to refund the cost of the cruise and 15 percent off a future sailing, but since prices go up so much per year, that didn’t do much.
G Adventures refuses to pay, since the company feels it should be covered by travel insurance.
If you insured your Antarctic adventure, you should have been covered.
[...] by “covered,” I mean you shouldn’t have lost any money when the vessel you were supposed to be sailing on had a mechanical failure.
From your tour operator’s perspective, this is an open-and-shut case.
[...] G Adventures is asking you to share some of the responsibility for its faulty engine, at least from your perspective.
[...] you appealed to G Adventures to make right on its pledge to “lead” with service, and reminded the company of its claim that 99 percent of its customers were happy with their tours.
The company agreed to refund the transportation expenses you incurred as a result of its cancellation.