Slow fix: VW diesel owners complain of buyback delays
Slow fix: VW diesel owners complain of buyback delays
The German automaker acknowledges some hiccups, but blames delays on an overwhelming volume of buyback requests.
[...] Elizabeth Cabraser, the lead attorney representing owners, supported the company's claim that the volume of requests was overwhelming, likening the situation to "a daylong house party at which everyone showed up in the first five minutes."
VW agreed to spend up to $10 billion to buy back the diesels, which were programmed to turn on pollution controls during government tests and turn them off while on real roads.
[...] on Jan. 18, he got an offer of $27,500.
Larson suspects VW is stalling because the longer it waits, the more miles people put on cars, reducing the amount VW has to pay, an allegation VW denies.
A court-appointed claims supervisor reported that VW didn't have enough staff or computer resources in place to handle the volume of claims.