Job Opening: International User Experience Researcher (Fluent in Mandarin Chinese)

We’re looking for a international user experience researcher to join our team.

Job Title
International User Experience Researcher (Fluent in Mandarin Chinese)

Application Deadline
June 15, 2024

Location
United States

 

Responsibilities

• Analyze the dynamics of client website or mobile app interface, identify issues and problems causing inefficiencies, and recommend changes to improve UX experiences for clients’ employees or users.  
• Plan and conduct a variety of user research methodologies, including:
  • Qualitative usability testing
  • Field studies
  • Benchmarking studies
  • Diary studies
  • Surveys
  • Interviews
• Conduct these research studies in both English and Mandarin Chinese fluently. Write research reports and articles that summarize findings.  
• Analyze users' cognitive limitations and the impact of childhood development stages on user interface designs for young users. 
• Apply knowledge of psychological biases (e.g., confirmation bias, social desirability bias) to design valid research studies.
• Study the impact of different cultural factors when designing for international or cross-cultural user groups.
• Utilize understanding of cognitive psychology to anticipate, analyze, and explain the behaviors and perceptions of users.
• Design user interfaces that support users and work within the limitations of human memory and cognitive abilities.
• Manage the company’s WeChat account (China’s primary social media network), including planning the posting of articles and videos, as well as translating that content from English into Chinese; plus, handling and replying to followers’ inquiries, such as our UX conferences and content availability using Chinese.
• Work 100% remotely from anywhere in the U.S.

 

Minimum Qualifications/Requirements

• U.S. or foreign equivalent Master’s Degree in Human Computer Interaction 
• Must be fluent in written and spoken Mandarin Chinese
• Must be legally authorized to work in the U.S.
• Domestic and international travel required to conferences, user research sites and client locations (approximately 15%)

 

Application Process

1. Submit your resume and 2 research reports (One in English and one in Mandarin Chinese) through our application form
2. 1-3 interviews