IDG Contributor Network: ITSM evolution on display at FUSION
Trends in enterprise IT are an interesting thing. Can you think of any other industry where hype has its own lifecycle?
Whether it is because of the large budgets at stake or that enterprise IT professionals are uniquely susceptible to them, it seems the enterprise IT market is always awash in “hot new trends.” And as fast as they arise, most fizzle out.
At least from that perspective, the IT service management (ITSM) space has had a pretty good run. It’s been over 20 years since the British government first introduced Information Technology Infrastructure Library (ITIL), creating the ITSM market.
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