How IT can limit the risk of popular messaging apps
In the fight against shadow IT, CIOs have faced for more significant challenges than modern consumer messaging apps. And the popularity of apps such as WhatsApp, Facebook Messenger, iMessage and Google Hangouts has, in many cases, led to a more open IT approach to consumer communication tools in enterprise.
When IT leaders let employees use their personal devices for work, it's a safe assumption that multiple consumer messaging apps will also come into play. The onus is on the CIO and the IT team to mitigate potential problems that could come from the careless use of such apps at work, according to Adam Preset, research director at Gartner. CIOs should realize consumer messaging apps can increase staff efficiency, but they should also try to empower workers to make choices that don't threaten their organizations, he says.
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