IDG Contributor Network: The rise of captive centers: Is it the death knell for outsourcing?
I’m sure it has not gone unnoticed by those who keep a close eye on the industry: Several large companies have announced they will set up or expand captive centers in countries like India to take on new work or, in some cases, existing work from their outsourcing partners. The companies are from a range of industries, including financial services, retail and oil, and gas.
Captive centers have long been considered a superior choice when the nature of certain work is proprietary, too complex to hand off to a third party, or requires a higher degree of control. It often means a company is weighing value over cost efficiency for a particular project or line of work.
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