Virgin Mobile customers to start being transferred to O2 plans

The first customers will be migrated to their new plans in March.

Virgin Mobile customers will start being migrated over to O2 plans in the coming months, Virgin Media O2 has announced.

The transfer will happen seamlessly for the vast majority of customers and nobody will need to replace SIM cards or change their billing information. It’s the next phase of the integration of the two firms after their merger in 2021.

Crucially, nobody will see the cost of their plan rise as a result of the merge.

In fact, some customers may even see a benefit.

‘As part of this migration, millions of customers will receive unlimited texts and voice calls, and either double the data or unlimited data for the same amount each month – no customers will see the cost of their plan rise as a result of this move,’ Virgin Media O2 said in a press release.

‘This will be alongside access to Priority from O2 and other O2 benefits such as extra roaming destinations and continued inclusive EU roaming, something not offered to all customers by any other major mobile network.’

The migration is set to carry on throughout 2023, with the first group of customers to begin receiving communications about the change in February, before the migration begins in March.

Exact details of the change will be outlined clearly to individual customers at least 30 days before their migration takes place, Virgin Media O2 said.

The aim is to have all existing and newly-joined Virgin Mobile customers on O2 plans by the end of the year.

‘This is a major milestone moment for Virgin Media O2 as our Virgin Mobile customers start moving over to O2 plans, receiving added value and benefits on top,’ said Virgin Media O2 chief commercial officer Gareth Turpin.

‘Our teams will guide customers through every step of the migration, and we’re laser-focused on making sure this all occurs in the most hassle-free way possible.

‘With all of our mobile brands now powered by the award-winning O2 network, we are making fantastic progress in our integration plans while continuing to deliver a range of knockout mobile services that cater for all needs.’

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