Avaya Holdings Corp. (NYSE: AVYA), a leading global business communications company announced it has signed a definitive agreement to acquire Spoken Communications ("Spoken"), a leading innovator in Contact Center as a Service (CCaaS) solutions for enterprise customers and a provider of transformative real-time customer experience management applications built on conversational artificial intelligence. The transaction, which includes over 170 patents and patent applications, will be funded by cash on hand. It follows a co-development partnership formed by Avaya and Spoken in 2017 to provide CCaaS solutions to Avaya's business process outsourcing customers.
