“People were late for work”: Almaty residents report ONAY app glitch in metro

Tengrinews.kz — On the morning of November 9, Almaty residents complained about a disruption affecting ONAY in the metro. According to passengers, many were unable to pay their fares through the app. As a result, large queues formed at stations, and some residents were late for work and classes.“How many people were late?”: what happened
Dozens of complaints from Almaty residents about problems paying for metro rides appeared on social media.
Passengers said the ONAY app was malfunctioning and they could not receive the code needed to pass through the turnstiles. As a result, queues formed at metro entrances.


“Good morning from ONAY. Just imagine how many people were late today,” one user wrote.




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Other residents also complained about crowding at stations.

“This is the kind of traffic jam we had today because of ONAY,” another post said.





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In the comments, users reported that fare payment problems also occurred on buses. Some passengers also claimed that Apple Pay was not working in the metro.
What Almaty Metro said
The Almaty Metro press service confirmed a disruption in the ONAY system. According to the agency, from 6:30 a.m. on November 9, passengers at all metro stations were unable to pay fares using QR codes in the app.

“At 9:30 a.m., the technical malfunction in the ONAY system was fully resolved. QR-code fare payments have been restored. We apologize to passengers for the inconvenience,” the metro said.

The metro clarified that other payment methods were operating as usual. Passengers could pass through the turnstiles using transport and bank cards, Apple Pay, Samsung Pay, as well as paper QR tickets.
Tengrinews.kz contacted ONAY for comment to determine the cause of the disruption. No response had been received at the time of publication.