Parcelhero to enable businesses to “control delivery operations with confidence”

Parcelhero, the  parcel price comparison site, has launched AI-powered live tracking and a new streamlined, high-speed booking interface. This upgrade will bring individuals and growing businesses greater control over their shipping.

This is the first in a series of major technology upgrades Parcelhero is rolling out in the coming months, designed to support both everyday senders and growing businesses on a single, unified system.

Roger Sumner-Rivers, Founder & CEO of Parcelhero, says: “From individuals sending the occasional parcel to fast-growing businesses, all of our customers will benefit from the introduction of these great new features. Our new AI-powered tracking technology delivers accuracy and speed. If a shipment requires attention, such as a Customs delay, our system will notify the sender immediately and provide built-in smart solutions to solve the issue before it escalates.”

Parcelhero’s new booking interface removes friction from the shipping process. First-time bookings are now swifter and easier, meaning Parcelhero now has the fastest booking of any parcel service. For repeat shipments, saved details and Customs information are auto-filled, meaning senders’ time is freed up to concentrate on their core business.

Parcelhero’s upgraded Customs process is designed to eliminate errors. The system utilises pre-filled tariff codes based on product lookups, removing the need for manual searches. If a description is vague or an item risks delay, the system automatically flags the issue before the shipment is created. This ensures fewer errors and reliable cross-border services.

For individuals and businesses managing multiple shipments, efficiency is paramount. Parcelhero’s new dashboard centralises command, allowing customers to create and manage support tickets directly on the system. Live shipment updates, priority alerts, and actionable ticket statuses are immediately visible, streamlining the process and eliminating the difficulties associated with managing service-related emails across multiple touchpoints.

Sumner-Rivers concludes: “This upgrade is just the first in a series of new features and improvements Parcelhero is launching this year. We will shortly be introducing Parcelhero Pro and ParcelVision. The result will be a unified shipping platform that helps individuals send parcels easily and enables businesses to automate, scale and control their delivery operations with confidence.”