How to benchmark your IT outsourcing vendor management skills

In the attempt to keep up with the pace of technology and business change today, most IT organizations are relying on a variety of external vendors. But orchestrating a mix of IT traditional providers, offshore outsourcing firms, and new cloud computing suppliers while keeping up with business demands requires a robust vendor management and governance practice.

Outsourcing consultancy Alsbridge recently introduced a vendor management and governance self-assessment tool to help IT organizations gauge their effectiveness in the areas of contract management, financial management, performance management, relationship management, risk management and general strategy. Multi-sourcing management is an emerging discipline, says Alsbridge managing director Jeff Augustin, and companies are looking for ways to assess their own strengths and weaknesses in order to improve their service delivery management.

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